iWave Software, a 15-year old maker of IT integration software, today announced its entry into the IT process automation market with the introduction of iWave Automator.
iWave Automator is a platform designed to automate data center support processes (run book automation) and to integrate IT system management (ITSM) applications. iWave Automator aims to enable IT organizations to automate, standardize and enforce best practices, lowering their operating costs and improving application availability, while maintaining compliance in their virtualized and physical data centers.
iWave Automator says it provides IT administrators with two options for automating their virtual or physical data center environments. Administrators can use iWave’s graphical process design environment to create automations specific to their organization’s unique business needs or implement iWave Accelerators, pre-built IT automation workflows that automotive specific tasks using ITIL compliant processes.
The platform consists of the following components:
- iWave Adapters: iWave offers over 40 pre-built adapters for IT service management (ITSM) applications. iWave Adapters support all of the popular ITSM applications that span the ITIL Service Support disciplines including service desks, event, problem, change, configuration and release management.
- iWave Accelerators: iWave Accelerators are pre-built workflows that administrators can download and import into their iWave Automator environments. iWave Accelerators help administrators automate common IT management tasks including virtual server management, configuration and compliance management.
- iWave Designer: A graphical user interface that provides administrators the tools required to create IT process automation workflows and integrations quickly and easily.
- iWave Management Console: A Web-based console that provides administrators the ability to monitor the health of the iWave Automator environment as well as their ITSM workflows and integrations.