TheAdmins, a value-added reseller (VAR) providing virtualization, application delivery, data security, network infrastructure and storage/business continuity services, today announced the introduction of its Continuous Support Offering (CSO).
TheAdmins CSO is a service level agreement (SLA)-based support service designed to supplement IT services staff in resolving technology-critical issues with select Citrix, Microsoft, VMware and Cisco products.
Traditionally, companies have purchased IT services support agreements directly from manufacturers to serve as a lifeline in the event of an emergency. However, the reality is that many of these agreements serve as a mere insurance policy, and if unused, result in lost fees – only to be renewed again the following year. Also, manufacturer support is typically limited to the manufacturing company’s product line only – resulting in very specific and restricted support.
Products currently supported through TheAdmins CSO include:
- All Citrix products
- Microsoft (Active Directory, Messaging and Windows Server)
- VMware Virtual Infrastructure 3 (VI4 support coming soon)
- Cisco (routing and switching)
Service level agreement response time is as follows:
- One-hour for telephone support
- Four-hour for on-site coverage for New Jersey, New York City and Philadelphia
TheAdmins CSO is available now to new and existing TheAdmins customers. The cost of the service is $6,250 annually for 25 support hours, which can be used for telephone or on-site support seven days a week, 24 hours a day.
Upon depletion of the purchased hours, replenishment options are available. Any time remaining at the end of 12 months may be used for other TheAdmins IT services, such as projects, staff supplementation, system management and troubleshooting.
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