Nimsoft, a business unit of CA Technologies, today announced that Troubadour is using the Nimsoft Monitoring Solution (NMS) to create an advanced service offering called ClientView, as part of its new virtual data center (VDC).
ClientView will provide highly scalable monitoring and alerting for customers, helping Troubadour further differentiate its extensive service offering in the marketplace. It will also provide customers with the tools they need for improving the performance and security of their critical business applications.
Troubadour provides innovative solutions for security, high availability and IP telephony to customers in the Southwestern US. The company also helps monitor and manage mission-critical IT infrastructures.
NMS enables Troubadour to deliver a Unified Monitoring solution with a flexible pricing model that is ideal for managed service delivery. Additionally, by adding monitoring as a managed service to its list of offerings, Troubadour provides additional value that helps close new deals and retain existing business.
Prior to deploying NMS, the IT team at Troubadour used a variety of low-end monitoring systems to meet customers’ individual requests. The team decided to take a more holistic approach in monitoring services delivered through the VDC, and evaluated a variety of solutions before selecting Nimsoft.
Constructed to initially support up to 5,000 virtual hosts, Troubadour’s VDC provides a hosted cloud environment for customers’ mission-critical systems and applications. With Nimsoft, the VDC can provide 24/7 monitoring and alerting plus dashboard-level views of customers’ individual environments. Customers can access the same dashboards over the Web any time, from any browser. They can also customize the dashboards to meet their specific business needs. Using the flexible customization features of NMS, Troubadour can even create dashboards with customer logos and branding.
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