Intel and RealVNC have collaborated to embed VNC remote control technology in the all new 2010 Intel Core vPro processor family to provide IT professionals with a built-in, fully graphical remote control capability to facilitate problem diagnosis and resolution.
KVM and KVM-over-IP solutions have been available for many years in the form of external hardware add-ons.
Intel’s collaboration with RealVNC makes out-of-the-box KVM functionality a feature of Intel vPro Technology.
This innovative solution enables IT professionals, with PCs based on Intel vPro technology, to see the system as the user sees it providing an advantage even when client software is not functioning, or while PCs are rebooting, in BIOS setup screens or an operating system failure. In combination with the other Intel vPro Technology features, IT departments can troubleshoot and in many cases recover systems viewing the system as if they were physically there, helping reduce downtime to a minimum.Efficiency is improved as the need for desk-side visits is further reduced.
In previous case studies with customers remote control has reduced average desk-side visits by up to 50 percent. Intel KVM remote control promises to improve on that experience.
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